Refund and Privacy Policies

REFUND

You have 30 days from date of purchase to return or exchange new, unworn, unaltered, merchandise purchased directly from eye spies. Defective items may be returned at any time within the one-year limited warranty period. The warranty does not apply to normal wear or damage from misuse, abuse or alteration. 

Package the item using the original packing materials and box, or a sturdy cardboard mailing box.
Include a copy of your receipt in the package, and indicate if you would like us to credit the card used to place the order or ship a replacement. If a replacement/exchange is needed, please note what product, color and power you want in return. Eye Spies will pay the mailing costs for shipping the exchange.
If you are unable to include a copy of the receipt, please include your complete name, address, and telephone number.


Ship the item prepaid by USPS, FedEx or UPS to:

eye spies


104 Charlton Street


New York, NY 10014

Please allow 1-2 billing cycles for the credit to appear on your statement.

 

PRIVACY 

eye spies is committed to protecting the privacy of our customers and using your information for our internal purposes only. We do not share or sell the information we gather from our site with any other business, company or group. We may periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please go to our Contact page, or click the "unsubscribe" link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.